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Frequent Questions

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While most funeral homes provide outstanding services, sometimes things can go wrong. Funeral service is regulated by the Bereavement Authority of Ontario and province licensing boards. In most cases, the consumer should discuss problems with the funeral director first. If the dispute cannot be solved by talking with the funeral director, the consumer may wish to contact the Bereavement Authority of Ontario. Bereavement Authority of Ontario provides information, mediates disputes, provides arbitration, and maintains a consumer guarantee fund for reimbursement of services rendered.

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